TERMS AND CONDITIONS

DEFINITIONS:

1. “We,” “Us” or “LV Prints” refers to the LV Prints.

2. “You,” “Your,” “They,” “Their” or “Client” refers to the individual or entity purchasing from LV Prints.
    

SERVICES:

1. Signage

   1. We will create the signage that you have ordered according to the design details in the booking form on our website. If we require more details, we will contact you via email to collect this information.

   2. We will work with you to create a design that fits your design details and will provide drafts for you. You may make amendments to the drafts but you are limited to 5 drafts per order. Once you are happy with the final draft, we will begin printing your design. 

   3. The fee for design is included in the cost of the signage.

   4. Once your design has commenced printing, there will be no options for changes, amendments or cancellations. 

   5. Signage is purchased at check out but there is also an option for signage hire for events within the Wellington region. For orders outside of Wellington, signage can only be purchased. Postage fees will depend on the item ordered. The fees will be visible in the cart on our website upon checkout.

2. Apparel

   1. We will provide apparel printing services according to the design details in the booking form on our website. If we require more details, we will contact you via email to collect this information.

   2. We offer vinyl printing (text only) in a variety of different colours. Vinyl printing is done in-house, therefore may have a quicker turnaround time compared to digital printing.

   3. All apparel is purchased through AS Colour. Please refer to their website for information on sizing and colours etc.

   4. The client can also purchase their own apparel and opt for a print only service. They must drop off the apparel to LV Prints.

   5. Digital printing material (multicoloured images and logos) are outsourced from a supplier but the printing process is completed by us. As these materials are outsourced, we require more notice for these orders.

   6. Designs for apparel printing will incur a design fee of $50 per order. This fee includes the creation of a design that incorporates the design details included in the booking form. The client is limited to 5 drafts per order. Once you are happy with the final draft, we will begin printing your design.

   7. Alternatively, you can waive the design fee by providing your own design. The design must be your own work or you must have the permission to use it. The design must be high quality and must fit within the size requirements (A3). The design must be sent to us via email in a pdf format. Extra charges may apply if we are required to edit your personal design.

3. Personalised Decals

   1. We will create personalised decals according to the design details in the booking form on our website. If we require more details, we will contact you via email to collect this information.

   2. We offer vinyl decals in a range of different colours, sizes and designs.

   3. The cost of each decal is subject to its size.

   4. A draft of the decal design will be provided for the client. You may make amendments to the drafts but you are limited to 5 drafts per order. Once you are happy with the final draft, we will begin printing your design.

   5. Once your design has commenced printing, there will be no options for changes, amendments or cancellations. 
       

ORDERING AND PAYMENT:

1. Placing an order signifies acceptance of our terms and conditions. Orders are to be placed via our website. 

2. For signage hire items, apparel and decals, the booking form must be completed which details the date of the event or when the items are required and all the design details that the client would like us to include. If the date is available, we will email the client and advise them.

3. If they would like to proceed with their order, an invoice detailing the items ordered and the payments details will be sent to the client. Payment for hired items, apparel and decals is via bank transfer. Full payment is required before any work commences. 

4. For smaller events we require notice at least 2-3 weeks in advance. For larger events such as weddings, we require 4 weeks’ notice. This allows time for designing and printing your order.

5. For seating arrangement signs, the confirmed seating chart must be sent through at least 2 weeks before the event. We require the seating chart to be in an excel or word format.

6. The client is responsible for spell checking the text in all signage, apparel and decal orders. We will print all orders as we receive them.

7. For urgent orders please contact us directly via email to check for availability.

8. Once payment has been received, we will commence work on your order. For signage and apparel printing we require 2 weeks max and for decals we require 1 week for orders to be completed. 

9. Payments for sign purchases are to be made online via our website. Payment methods include: debit/credit card payments, bank transfers or Afterpay.
    

CANCELLATIONS AND REFUNDS:

1. Cancellation Policy:

   1. Cancellation Requests:

      1. The client must submit a cancellation request in writing via email to lvprintsnz@gmail.com. The cancellation request must include the order number and relevant details.

   2. Cancellation Period:

      1. Cancellation requests will be accepted up to 2 business days after payment has been received. 

      2. If the first draft has not been sent before the cancellation request, the request will be accepted.

   3. Cancellation Fees:

      1. Cancellations made 3-5 business days after payment has been received may be subject to a cancellation fee of 50% as a considerable amount of work will have commenced on the design. 

   4. Exceptions:

      1. LV Prints reserves the right to waive cancellation fees under exceptional circumstances, to be determined at the sole discretion of the company.

      2. Cancellations due to force majeure events, such as natural disasters, or other unforeseeable circumstances beyond the control of the client or LV Prints, may be exempt from cancellation fees.

   5. Order Changes:

      1. Changes to the order, such as quantity, design, or delivery details, may be considered as cancellation of the original order and placement of a new order. Fees may apply as per this cancellation policy.

   6. Communication of Changes:

      1. LV Prints reserves the right to modify or update this cancellation policy at any time. Clients will be notified of any changes through the LV Prints website or via email.

2. Refund Policy:

   1. Refund Eligibility:

      1. Clients are eligible for a refund if they meet the following criteria:

         1. The product received is defective or damaged.

         2. The product does not match the specifications provided in the order.

         3. The client notifies LV Prints of the issue within 2 business days of receiving the product.

   2. Refund Request Process:

   3. Clients must submit refund requests in writing via email to lvprintsnz@gmail.com The refund request must include the order number, clear images showing the defects or damage, and a detailed description of the issue.

   4. Verification Process:

      1. LV Prints reserves the right to verify the reported issues before approving a refund. This may involve requesting additional information or images from the client.

   5. Refund Approval:

      1. If the reported issues are verified and deemed eligible for a refund, LV Prints will notify the client of the approval and initiate the refund process.

   6. Refund Methods:

      1. Refunds will be issued using the same payment method used for the original transaction.

      2. In cases where a refund cannot be issued through the original payment method, LV Prints may provide store credit or an alternative refund method.

   7. Refund Timeframe:

      1. Approved refunds will be processed within 5 business days from the date of approval.

      2. The time it takes for the refund to reflect in the client's account may vary depending on the payment method and financial institution.

   8. Non-Refundable Items:

      1. Customised or personalised products that do not have defects or quality issues are generally non-refundable. 

      2. Items that were ordered incorrectly, i.e., wrong colour, text etc.

   9. Cancellation and Refund:

      1. Cancellations made within the specified cancellation period (refer to the Cancellation Policy) may be eligible for a full or partial refund as outlined in this refund policy.

      2. For hired event signage, if there is a cancellation or postponement 2 weeks prior to the event, a full refund will be offered.

      3. For hired event signage, if the cancellation or postponement falls within the week of the event, a refund will not be given as signage work will have already commenced. The order can however be postponed until a new date has been set - at no extra charge and subject to availability.

      4. Approved refunds will be processed within 5 business days from the date of the cancellation request.

      5. Refunds will be issued using the same payment method used for the original transaction.
          

DESIGN AND ARTWORK:

1. Design Approval:

   1. LV Prints will provide clients with digital drafts of all designs and artwork before production begins.

   2. Designs are created by LV Prints or by an approved artist commissioned to create the artwork.

   3. Designs for signage and decals are included in the signage/decal cost.

   4. Additional design costs apply for apparel printing orders.

   5. It is the responsibility of the client to carefully review and approve the provided drafts for accuracy, including design, colours, and dimensions.

   6. The client is limited to 5 drafts per order. Additional revisions may incur extra charges.

   7. Approval of the digital draft by the client constitutes acceptance of the design and artwork, and LV Prints will proceed with production based on the approved draft.

2. Client-Provided Artwork:

   1. Clients may choose to provide their own artwork for printing. LV Prints reserves the right to assess the suitability and quality of client-provided artwork.

   2. LV Prints is not responsible for any printing issues or quality concerns arising from poor-quality or improperly formatted client-provided artwork.

3. Intellectual Property Rights:

   1. LV Prints retains ownership of all original design files created by the company. Clients are granted a non-exclusive license to use the designs for the intended purpose of the printed products.

   2. Clients affirm that they have the right to use any logos, trademarks, or copyrighted materials submitted for printing. LV Prints is not liable for any infringement of intellectual property rights.

4. Design Changes:

   1. Once the client has approved the design and production has commenced, changes to the approved design may not be possible. Any requested changes may incur additional charges and delay the production timeline.

5. Design Rejection:

   1. LV Prints reserves the right to reject any design or artwork that is deemed offensive, illegal, or violates ethical standards. In such cases, LV Prints will work with the client to modify the design or provide alternative solutions.

6. Client Communication:

   1. All communication regarding design, artwork, and proofs will be conducted through the email address provided by the client. It is the client's responsibility to ensure timely responses to design-related queries.
       

DELIVERY AND RETURNS:

1. Delivery Timeframes:

   1. LV Prints will make reasonable efforts to deliver orders within the agreed-upon timeframe. 

   2. Once orders are ready to be posted, they will be shipped using the NZ Post tracked overnight courier service. Any specified delivery dates are estimates and not guaranteed delivery dates.

   3. For orders within Wellington, there is the option for same day delivery straight to your door (once the order is completed and ready).

   4. Clients can also pick up their order from our location in Lower Hutt free of charge once they have received an email that the order is ready.

2. Delivery Costs:

   1. Costs for delivery will be communicated to the client during the ordering process and will be included in the final invoice.

   2. For orders outside of Wellington, there are separate flat rate fees for signage, apparel and decals. And the costs for delivery within Wellington vary by suburb. The exact prices are detailed on the Pick Up/Drop Off/Delivery page.

3. Delivery Address:

   1. Clients are responsible for providing accurate and complete delivery addresses.

   2. LV Prints is not liable for delays or additional costs due to incorrect or incomplete delivery information provided by the client.

4. Delivery Delays:

   1. LV Prints is not responsible for delays caused by factors beyond its control, such as weather conditions, natural disasters, or transportation disruptions.

   2. Clients will be promptly notified of any significant delays and provided with relevant information.

5. Acceptance of Delivery:

   1. Upon receipt of the order, clients are responsible for inspecting the items for any damage or discrepancies.

   2. Any issues must be reported to LV Prints within 2 business days of receiving the order.

6. Non-Delivery:

   1. If an order is not delivered within a reasonable time frame, clients must promptly notify LV Prints.

   2. LV Prints will investigate and take appropriate action to resolve the issue.

7. International Shipping:

   1. Unfortunately, we do not offer international shipping at this time. We can only accept orders within New Zealand.

8. Tracking Information:

   1. Tracking information will be provided for orders once the order is done and ready to be shipped.

   2. Clients can use this information to monitor the status and estimated delivery date of their orders.

9. Returning Hired Items:

   1. The hire period for all signage items is 3 days. A late fee of $20 a day for every day it is late will apply, per hire item plus the cost of any subsequent hire orders that had to be cancelled due to the late return, unless prior arrangements have been made.

   2. Hire items that are returned damaged or missing will incur a replacement fee. Cost will depend on the hire item.

   3. Issues that would warrant a replacement:

      1. Visible physical damage: significant scratches, dents or cracks in the acrylic or frames

      2. Transportation damage: bending in the frames 

      3. Missing items such as table numbers, table number bases, signs, frames etc.

      4. Inability to use the items due to damage

   4. Client will need to report damage and/or missing items upon return of items.
       

OWNERSHIP AND INTELLECTUAL PROPERTY:

1. Design Ownership: 

   1. All designs, concepts, and artwork, whether crafted by LV Prints or commissioned from an artist for the client's signage, apparel, or decals, are the sole and exclusive property of LV Prints.

   2. Ownership is transferred to the client only upon full and final payment for the services provided.

2. Client's Usage Rights: 

   1. Upon payment, LV Prints grants the client a non-exclusive, non-transferable license to use the design for the specific event and purpose outlined in the agreement.

   2. The client may not reproduce, modify, or use the design for any other purpose without explicit written consent from LV Prints.

3. Third-Party Materials: 

   1. LV Prints ensures that all materials used in the design do not infringe on the intellectual property rights of third parties. 

   2. In the event of any claim or legal action related to third-party intellectual property, LV Prints will promptly notify the client.

4. Client's Materials: 

   1. Any materials provided by the client for the creation of signage, apparel or decals are assumed to be owned by the client or properly licensed. 

   2. LV Prints is not liable for any intellectual property infringement arising from the use of materials supplied by the client.

5. Modification and Derivative Works: 

   1. LV Prints retains the right to use, modify, or create derivative works based on the designs and concepts developed for the client, while ensuring confidentiality.

6. Confidentiality: 

   1. All discussions, concepts, and information exchanged between LV Prints and the client are confidential and may not be disclosed to third parties without mutual consent.

7. Trademarks: 

   1. Any trademarks or logos incorporated into the design are assumed to be owned by the client or properly licensed. 

   2. LV Prints is not responsible for verifying the legality of such trademarks and logos.
       

LIABILITY AND INDEMNITY:

1. Limitation of Liability:

   1. LV Prints shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from the provision or use of our services.

   2. In no event shall our total liability exceed the total amount paid by the client for the specific services giving rise to the claim.

2. Indemnification:

   1. The client agrees to indemnify and hold LV Prints its employees, and affiliates harmless from any claims, damages, losses, or liabilities arising out of:

      1. Any breach of these terms and conditions by the client.

      2. The client's use of LV Prints services.

      3. Any third-party claims related to the services provided.

3. Negligence:

   1. To the extent permitted by law, LV Prints shall not be liable for any negligent acts or omissions in the provision of LV Prints services.

4. Client's Duty to Notify:

   1. The client agrees to promptly notify LV Prints of any claims or potential claims related to the services offered by LV Prints.

   2. Failure to provide timely notice may affect the client's ability to seek indemnification.

5. Insurance:

   1. LV Prints may, at its discretion, maintain appropriate insurance coverage to mitigate certain liabilities.

   2. This insurance coverage does not relieve the client of their obligation to indemnify as per these terms.

6. Exceptions: 

   1. Nothing in this clause shall limit or exclude liability for:

   2. Death or personal injury caused by LV Prints’ negligence.

   3. Fraud or fraudulent misrepresentation.
       

FORCE MAJEURE:

1. In the event of a natural disaster, civil defence emergency, or state of emergency, we will make every effort to cancel and provide credits for all bookings. However, if items have already been dispatched or collected, LV Prints retains the right to refrain from issuing a refund or credit.
    

GOVERNING LAW:

1. ​All disputes arising from these terms and conditions will be governed by the laws of New Zealand.
    

AMENDMENTS:​​

1. ​You may refer to the latest version of the Terms and Conditions on this page at any given time. We retain the right, at our discretion, to modify, alter, or substitute any section of these Terms & Conditions by publishing updates and revisions on our website. It is your obligation to regularly check our website for any modifications. Your ongoing use or access to our website or the service subsequent to the publication of any alterations to these Terms and Conditions signifies your acceptance of those modifications. 
   ​​

CONTACT INFORMATION:

1. ​If you have any questions about the Terms & Conditions, please email lvprintsnz@gmail.com